Back to the Dealer

It has been about a month since we brought our Little Guy Max home and for a number of reasons, we have not been able to take it out for a shakedown trip yet. Last week, we started talking about where we would like to go. Before conversations got too far, we noticed a problem. Russ and I went into the trailer to get a feel for items that we would need to bring with us and as we opened the shower door, I noticed the shower liner had separated from the wall and the panel was bowing out from the floor pan all the way to the ceiling. This prompted us to do a detailed head to toe inspection of the entire unit. We also noted some of the tubing along the front end of the trailer coming loose.

A quick search through the Little Guy Facebook Group conversations (if you own a Little Guy or are considering buying one, this is a great resource) informed me that we weren’t alone with the issue with the tubing on the exterior. This appears to be a common problem. In one instance, the tubing came off and wrapped itself around the tires while the people were driving. Luckily they were able to safely pull over to the side of the road. I did not see any complaints or suggestions on how to fix the shower wall.

I looked through our paperwork and since we are still within 90 days from our purchase, I called the dealer. The earliest appointment was a week away. No camping for us this weekend!

So the first time out of our driveway with the trailer and we are heading back to the dealer. I will admit, I am a bit nervous about hooking it up to the truck again! I am sure someday in the future it will become second nature, but right now it is completely new to us. The dealer had hooked up our vehicle when we bought the trailer and gave us a quick overview by pointing at parts. My suggestion for anyone towing the first time – have the dealer unhook everything and try to hook it up yourself before you leave the dealership.

Surprisingly, with the help of a checklist in the manual, we hooked up the trailer (thank you Liberty Outdoors !). It took us about 45 minutes. I hear on a lot of YouTube videos posted by RVers the importance of communication. I now see why. Russ and I have been married for 26 years so we have a little bit of an advantage in that department, but there are still things we can improve upon.

Being the newbies that we are, we had no idea what to expect bringing in our RV for service. One thing not to expect is that you’ll be able to go home with your RV that day. Or the next. We were told that it would take at least a week or two.

So it looks like it will be a bit longer before we hit the open road. Back to living vicariously through other RVers on YouTube!

Update: 

6 weeks later, we finally got our RV back. The repairs were minor and took only a day to fix. We fell through the cracks and the dealer didn’t put in the order for the parts until after we had contacted them after 3 weeks of not hearing anything. Frustrating experience but just glad to have our RV back home and looking forward to taking it out soon on our first trip.

 

 

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2 Comments

  1. I’m thinking of getting one but this isn’t a very good ad for the quality of the trailer nor the quality of the service you got on it.

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    1. We were extremely impressed with Liberty Outdoors who make the Little Guy Max. They were accessible and responsive from every point in which we dealt with them. The main source of our frustration came from the service at our dealer. As for what needed fixing, the fixes were minor. Liberty Outdoors has already implemented the necessary updates to dealers so if you were to purchase one, you should’t run into what we did. This is a well built travel trailer. We searched for months to find something with this level of quality and size and it just outshines the competition.

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